Thank your IT support team

Stop for a moment and think about the unsung heroes of your office environment. I’m speaking of the IT department. Their job is to tackle the technological complexities of hardware and software solutions and keep you up and running.

I’ve heard colleagues say nasty things about IT staff. Quite frankly, it’s unjustified.

Downtime is costly to a company in terms of lost productivity. A key responsibility of the IT department is to protect your office environment as best possible from threats of insecure software and careless computer users.

In an agency environment, we constantly need to evaluate software apps and browser pluggins to determine exciting and useful tactics for our client campaigns. But consider the risk that such software actually exposes a company to.

So when your IT department pushes back on your request to install something or relax the admin privileges on your PC, don’t get angry. Work with them on a compromise. Explain exactly what the software is for and how it will be used. Perhaps set up a test station that can be isolated from the rest of the network. Yes, it’s a bit inconvenient, but isn’t that better than the backlash if you accidentally unleashed chaos on your corporate network.

What do you think? Please post your comments. Thanks.
-Roland

Roland Reinhart is an interactive marketing professional who tries to respect the needs of others. His observations can be found at Chaos365.com and AdMadMan.com.

©2006 Roland Reinhart. All Rights Reserved.